Business Context
RCube is a small business consisting of 9 employees (with a customer base of 5 large and 35 small to medium sized customers) based in Wetherill Park NSW, that provides IT asset disposition (ITAD) services throughout Australia.
Through the third-party partnership, RCube can provide nationwide servicing and transportation of client assets back to the Wetherill Park Head Office for E-Waste processing.
RCube Solutions P/L is committed to providing the highest level of quality and reliability of services to the E-Waste business, in order to obtain new customers and retain existing ones and is also committed to continuous improvement in quality with the goal of meeting or exceeding our customers’ expectations. RCube Solutions strives to provide superior ITAD services by completing tasks in a prompt manner, without compromising quality and customer service, in order to obtain new customers and retain existing ones and is also committed to continuous improvement in quality with the goal of meeting or exceeding our customers’ expectations.
We will assist our customers with tailored and industry specific ITAD solutions at a competitive price to ensure complete customer satisfaction. We are committed to continual improvement of our services and it is essential that we meet or exceed our customers’ expectations and all other applicable requirements for our industry. Our commitment to quality improvement will lower costs by eliminating errors, resulting in the best service at the lowest cost with the highest degree of customer satisfaction.
Management (the supervisor and / or manager) is responsible for providing and maintaining:
- Commitment to satisfy applicable requirements
- Commitment to continual improvement of the IMS to guarantee safety and high-quality service delivery
Staff are responsible for:
- Respecting and complying with the quality policy
- Recognise quality work as a joint responsibility of Management and Employees. Our commitment is to utilise every available means to do it right the first time.
- Recognise quality work as a joint responsibility and utilise every available means to deliver our services right the first time
- Ensure that customer expectation, as well as specifications, are an integral part of every service and job
Application of this policy:
- A quality mind-set with the objective of developing and providing services tailored to the consumer that are trusted and preferred by businesses
- Complying with relevant laws and regulations as well as internal requirements
- Encouraging participation and promotion of quality responsibilities amongst employees and effective communication
- Establish measurable objectives and review performance quarterly
- Commit to a training program for new employees.
- Promote quality awareness and employee work involvement in quality improvement programs.
- We seek the co-operation of all workers, customers and other persons. We encourage suggestions for realising our quality objectives to further improve our service quality with complete customer satisfaction.
- This policy applies to all business operations and functions, including those situations where workers are required to work off-site.
